SCHOOL OF HOSPITALITY & SERVICES

HOUSEKEEPING OPERATIONS
(HSO)
This Certificate in Housekeeping Operations course provides students with the skills and knowledge to perform a range of operational functions within an accommodation establishment to ensure the excellent delivery of services to guests.

Module 1: Effective Communication

On completion of the unit, students should be able to handle both oral and written communication required at the workplace at a functional level. They will be able to apply communicative skills (listening, speaking, reading and writing) in the workplace, in social and cross-cultural settings.

Module 2: Service Quality

On completion of the unit, students should be able to cultivate customer rapport, manage their needs and expectations, handle service recovery and promote products and services.

Module 3: 3 Housekeeping Services

On completion of this unit, students should be able to service guestrooms, perform night-turn down service and complete end-of-shift activities. They will also be trained in managing duty roster, room cleaning schedule as well as supervision skill.

Module 4: 4 Public Area and Laundry Services

On completion of this unit, students should be able to service and inspect public areas, understand the types and usage of some common cleaning machines. Student should also understand the basic cleaning process in a laundry department and note security and safety concerns.

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FRONT OFFICE OPERATIONS
(FOO)
This Certificate in Front Office Operations course provides students with the skills and knowledge to provide front office services within an accommodation establishment to ensure the excellent delivery of services to guests.

Module 1: Effective Communication Skills

On completion of the unit, students will be equipped with skills to communicate effectively, handle both oral and written communication required at the workplace at a functional level and apply communicative skills (listening, speaking, reading and writing) in the workplace as well as in social and cross-cultural settings.

Module 2: Service Quality

On completion of the unit students should be able to cultivate customer rapport, manage their needs and expectations and handle service recovery.

Module 3: Front Office Services

On completion of this unit, students should be able to handle the arrival and departure of guests, room the guests, perform cashiering functions, and provide concierge services. Students will also be trained in supervision and management skills pertaining to Front Desk Operations in a hotel settings.

Module 4: Hotel Management System

On completion of this unit, students should be able to create reservations, maintain customer database, update room and rate change, and check out guest using a property management system software (PMS).

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Contact Us

Tel: 09781002572

Email: smvti.office@gmail.com

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Address

123 Nat Mauk Road

Bahan Township, Yangon

Myanmar

© Copyright 2017 by SMVTI Vocational Training Institute.